Refund Policy

At TradeBridge (operated by Datick d.o.o.), we believe in providing full transparency before you commit financially. To ensure our software meets your trading needs, performance requirements, and platform environment, we offer a fully functional 14-day free trial with no credit card required.

The free trial allows you to test connection speeds, order replication synchronization, local hardware performance, and risk management parameters across NinjaTrader 8 and Quantower prior to purchasing a license.

1. All Sales Are Final

Because we provide a 14-day free trial to thoroughly evaluate the Software, all purchases (Monthly, Annual, and Lifetime licenses) are final and non-refundable. Once a payment is completed through our Merchant of Record (Whop), no refunds, partial refunds, or pro-rated credits will be issued for active or remaining billing periods.

2. European Union 14-Day Right of Withdrawal Waiver

Under European Union Directive 2011/83/EU and the Croatian Consumer Protection Act (Art. 86), retail consumers generally have a 14-day right of withdrawal for distance purchases. However, for digital content delivered immediately online:

By purchasing a license key and receiving immediate access to digital software execution, you expressly consent to immediate performance of the contract and acknowledge that you forfeit your 14-day right of withdrawal once digital delivery has commenced.

3. Subscription Cancellations

You may cancel your recurring subscription (Monthly or Annual) at any time through the Whop customer billing portal.

Upon cancellation, your subscription will not renew at the end of the current billing cycle. You will maintain full access to the Software and licensing keys until your current paid billing period expires.

4. Fraudulent Disputes & Chargebacks

Initiating an unauthorized chargeback or payment dispute with your bank, card issuer, or PayPal will result in the immediate and permanent cancellation of your software license key, hardware hash blacklisting, and a permanent ban from purchasing future TradeBridge services.

5. Technical Support

If you experience technical issues, connection delays, or license key configuration errors during your trial or active subscription, our priority technical support team is ready to assist you. Please contact us at: support@tradebridge.trade.